Terms and Conditions ("Terms")
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://www.sharkwheel.com website.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
No Refunds or Exchanges will be granted on orders, unless there is a manufacturing defect with your product. Shark Wheel reserves the right to inspect all product before making the final determination if the product was a manufacturing defect or not.
Shark Wheel Returns
27285 Las Ramblas #220
Mission Viejo, CA 92691
Purchases
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, billing address, shipping address, email address, phone number, etc.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Shark Wheel.
Shark Wheel has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Shark Wheel shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
Stolen Packages
If you suspect that a package you ordered from Shark Wheel has been stolen, please follow these steps to try and mitigate the problem.
- Ensure the package was delivered to you by checking the tracking number. You can find this the auto-generated email that Shark Wheel sends once an order is shipped. Or you can contact customerservice@sharkwheel.com
- Check all entrances to your home, check off the sides of the steps and uncommon places that a delivery person could have left it. Sometimes they'll leave packages in odd places like on the hoods of cars, or the package may fall off the side of a porch. If you live in an apartment complext, request an audit of the mailroom or whatever service is provided to organize and deliver packages to residents. Let them know that tracking shows delivered and you have not recieved it. If you've thoroughly checked everywhere and suspect that the package may have been stolen, there are a few options in what to do next.
- Call the carrier and file a claim. Fedex, UPS and DHL may work with you to reimburse the shipment. If it is a large or more expensive item, it's likely that the package was insured against loss or damage and you may be able to take advantage of that. Here is a link that describes the different carriers and how you can go about requesting a reimbursement from them. https://thepackageguard.com/package-theft/fedex-package-theft/
- If you paid with credit card, check your bank app or call your bank and ask about purchase protection, which may provide coverage for theft or loss of an item. This is NOT the same as doing a card chargeback, which will likely get denied as the purchase was fulfilled by the seller and they are not responsible for it being stolen.
- While Shark Wheel can't take responsibility for someone stealing a package from your front door, we would like to help. If none of the above avenues turn up any results for you, we may be able to re-order the product for you and only charge you our cost for the products plus shipping. This is highly dependent upon the type of product and availability, but we are willing to do it because we hate package theft and want to assist victims of theft in any way we can. Let us know if you'd like to move forward with this and we can check your eligibility for this option.
- If you purchased shipment protection from Route, please contact them directly.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Contact Us
If you have any questions about these Terms, please contact us at CustomerService@SharkWheel.com
